ZERO Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence and abuse, and the Practice has the right to remove violent patients from their list with immediate effect. This is in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
In situations whereby patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.
COVID-19 PRACTICE UPDATE
PLEASE DO NOT ATTEND THE PRACTICE WITHOUT MAKING TELEPHONE CONTACT FIRST.
IF YOU HAVE ORDERED A PRESCRIPTION PLEASE CONTACT THE SURGERY TO LET US KNOW WHICH PHARMACY YOU WOULD LIKE THIS SENT TO.
The practice has temporarily suspended online booking of appointments due to the evolving Coronavirus situation.
CORONAVIRUS (COVID-19) ADVICE
It has been announced by the Scottish Government that as of 13 March anyone developing symptoms consistent with COVID-19, however mild should self-isolate for 10 days and anyone else in the household should isolate for 14 days.
The most common symptoms of COVID-19 are recent onset of:
COUGH – FEVER – SHORTNESS OF BREATH – LOSS OF TASTE OR SMELL
If you need medical attention during this time please contact NHS 24 on 111.
Covid testing can be organised by contacting 111 or visiting the NHS inform website (link below).
Our Practice area covers the town of Gourock, West End of Greenock (west of Patrick Street and including Larkfield) and extending westwards up to but not beyond the railway bridge in Wemyss Bay.
If you are currently a patient within our practice and move outwith these areas you will be asked to leave and register with another practice within your new catchment area. We also cannot accept new patients who live outwith these specified areas.
Never forget another appointment with FREE text reminders.
Register now for your FREE appointment reminders by completing the form below.
Ask at Receptions Today to be OPT-IN to the messaging system.