Practice Complaints Procedure
Gourock Medical Practice is committed to providing high quality care and treatment to people in our community through the delivery of safe, effective and person-centred care. We understand, however, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it’s not possible to do as you suggest.
Who can complain?
Anyone can make a complaint to us. You can complain directly to us, or if you would rather have someone make the complaint on your behalf, we can deal with your representative. This could be a relative, a carer, a friend or any other person that you choose. We can also give you information about advocacy services, and about the Patient Advice and Support Service, which can help you to make your complaint. If you agree to someone making the complaint on your behalf, it is important for you to know that we will need to ask for your permission for us to deal with that person.
Complaints Officer:
Practice Manager
181 Shore Street
GOUROCK
PA19 1AQ
Patient Complaints Procedure, Gourock Medical Practice
Where possible, we respectfully request complaints to be sent to us in writing, addressed to The Practice Manager